Clear terms for a controlled service.

These terms govern access to Norwyn’s website, evaluation materials, configuration work, and AI call reception service. A signed order form, statement of work, data processing agreement, or other written agreement may add to or replace parts of these terms.

By using a production service, the customer confirms that it has authority to configure the approved call flows, provide the required knowledge, and instruct Norwyn to process information for those purposes.

Norwyn helps healthcare organizations configure and operate AI reception workflows for administrative calls such as appointment coordination, routine service questions, approved routing, and recorded outcomes.

Each customer defines the information the agent may use, the actions it may take, the hours it operates, and the conditions that require a human handoff. Norwyn may suspend a workflow that creates a safety, legal, fraud, or security risk.

The customer is responsible for the accuracy and lawfulness of its knowledge, schedules, caller lists, disclosures, consent instructions, escalation paths, and system credentials. The customer must review and approve every production call flow before activation.

• Provide an immediate alternative for emergencies and urgent clinical needs.
• Use appropriate AI, recording, and transcription disclosures.
• Obtain any consent required for sensitive information, recordings, or promotional calls.
• Honor suppression lists, opt-outs, and applicable consumer calling rules.
• Keep user accounts and connected system credentials secure.
• Do not submit unlawful, deceptive, discriminatory, abusive, or infringing content.

Health information and call content may be sensitive personal data under Mexican law. The parties must document their roles, purposes, instructions, retention, subprocessors, transfer locations, and rights process before production use.

The healthcare organization will normally determine why patient information is processed for its call journey. Norwyn will normally process that information on documented instructions. Norwyn may act independently for its own account administration, website leads, service security, billing, and legal obligations.

Production processing is subject to the applicable data processing agreement and the controls described on the security and architecture page.

Norwyn depends on telecommunications, hosting, voice-processing, security, and integration services to deliver the product. Norwyn remains responsible for the application configuration, healthcare-oriented workflows, management tools, reporting, and operational controls included in the contracted service.

Availability, voice models, telecommunications coverage, and technical limits can change. Material dependencies, processing terms, and customer-impacting changes are handled through the applicable agreement and security review.

Platform fees, usage charges, telephony, implementation work, taxes, payment timing, minimum terms, and renewal conditions are stated in the applicable order form. Public pricing is an invitation to discuss scope, not a complete production quote.

Norwyn may update the service to improve safety, reliability, legal compliance, or provider compatibility. A material reduction in contracted functionality will be handled under the applicable order form.

AI and telecommunications services can produce errors, delays, interruptions, or unexpected outputs. The customer must keep appropriate human review and fallback procedures for any workflow where an incorrect result could affect a person, appointment, payment, or operational obligation.

Service levels, support commitments, remedies, and any warranties must be stated in a signed agreement. Nothing on the website creates a service-level commitment.

Each party must protect the other party’s confidential information using reasonable safeguards and use it only for the agreed relationship. Security obligations, incident contacts, notification timing, and audit rights will be documented in the production agreement.

Customers must report suspected unauthorized access or compromised credentials promptly through the contact page.

Norwyn may suspend access when necessary to contain a security event, prevent unlawful use, protect callers, or address overdue amounts under the order form. Termination rights, export options, deletion steps, and legal retention exceptions will be stated in the customer agreement and retention schedule.

Liability limits, indemnities, governing law, venue, dispute procedure, and the contracting Norwyn legal entity must be specified in the signed customer agreement. These items are intentionally not invented in this pre-launch website draft.

If a conflict exists between these website terms and a signed agreement, the signed agreement controls for the covered service.